UJ Rewards FAQ
What is this?
This is our thank you to our #UJBabes! You’ll earn a point for every dollar you spend at Uncommon James. You can use those points to redeem “Boss Bucks” that can be used on future purchases both online at UncommonJames.com and in our stores.
Who can join?
Everyone! All you have to do is have an account with us at Uncommon James and you will be automatically enrolled. If you’re a previous customer and have an account, we’ve done the work for you—you’re already in the UJ Rewards program! If you do not currently have an account, we invite you to open one up at UncommonJames.com
How do I earn points?
Points are earned with every purchase, excluding taxes and shipping fees. You can also earn points for referring a friend and signing up for our Uncommon James newsletter. You’ll be able to redeem those points as “Boss Bucks” on future Uncommon James purchases, both online and in our stores or save up your points for more “Boss Bucks” too! Additionally, we may offer bonus point events from time to time and in those circumstances the bonus rules for those events will apply.
Can I earn points on in store purchases?
Yes!
Are their different levels of rewards?
Yes, there are 3 tiers: Copper ($1-$400), Silver ($401-$1000) and Gold ($1001 and up). There will be different exclusive rewards for each tier.
How do I view my point balance?
Your point balance can be found on your account page, as well as the top navigation bar when you are signed in. It can also be found at the top of your newsletter!
What are the different reward amounts?
$5 reward - 100 points
$10 reward - 200 points
$15 reward - 300 points
$25 reward - 500 points
$50 reward - 1000 points
$75 reward - 1500 points
$100 reward - 2000 points
Is there a limit to the number of points I can earn?
Nope! You will earn a point for every dollar you spend at Uncommon James, both online and in-store. However,
Because they don’t stack Maximum redeemable voucher is $100
Do my points expire?
Nope!
How do I redeem my points?
Visit your account page, then select the tab called “Redeem Points.” Here you’ll see the “Boss Bucks” available based on your accrued point balance. Click which reward you’d like to redeem, and a voucher code will pop up. Insert this code at checkout and you’re done! You can choose to redeem your current “Boss Bucks” or you can save them up for a larger amount. Please note, “Boss Bucks” are not redeemable for cash.
Can I use more than one “Boss Bucks” reward per purchase?
Only one “Boss Bucks” reward may be used per purchase, and the points used will be deducted from your total.
Will my vouchers apply to sale items?
Yes, your “Boss Bucks” can be applied to all purchases at Uncommon James both online and in-store.
What do the “approved,” “pending,” and “cancelled” statuses mean?
Approved: These points can be redeemed on rewards immediately.
Pending: These points need to finish processing before you can redeem them. This typically applies to purchases and referrals.
Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase; the points will change from pending to cancelled.
I completed an activity but didn't earn points!
Please allow a few minutes for us to process your activity and provide your points. If you do not notice your points after 24-48 hours, please contact our Customer Service Team.
If I return a purchase I made using a “Boss Bucks” reward, do I get my reward back?
Yes! You will be refunded the dollar amount spent and your “Boss Bucks” will be returned. The points you accrued on your returned order, however, will not be added to your account.
Why did my account balance go down?
You, or someone you referred, cancelled or returned a purchase.
What happens if a friend I refer cancels or returns their order?
Your pending points will become cancelled and will be removed from your account.
How do I leave the program?
We hope you don’t! Before making up your mind, don’t forget that the UJ Rewards program is free to enroll and points never expire! But if you no longer wish to earn points from your purchases, please contact our Customer Service Team and we will unenroll you.
What happens if I leave and decide to join again?
Just contact our Customer Service Team and we'll re-enroll you. Please note with a new account, the point total will begin at zero.
What happens to my information when I sign up?
Your submission of personal information through the store is governed by our Privacy Policy.